Whatsapp is the most popular chatting app, more than 1 billion people in over 180 countries use WhatsApp to stay in touch with friends and family, anytime and anywhere.And What is WhatsApp Business App ?
Due to huge usage in whatsapp, There are many small business owners use Whatsapp for business purpose.But when come to Business usage, Whatsapp lack of business features.So This problem lead to the development of Whatsapp business app.Primary focus on this Business app is for small business owners.
23th January 2018 Whatsapp Business app launched!
But…. Is Whatsapp Business App is a feasible & efficient for small business owners?
let checkout my review!
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WhatsApp Business App Review: Advantages & Disadvantages
Whatapp Business app is launched recently.so we can expect more good update later.
This review based on current Whatsapp business app
Advantages WhatsApp Business App
I think its the major future of Whatsapp business app.You can create a business profile for your business.So you can share helpful Business information to your customers.
- Your business location address: So your customer can easily track & locate your shop through google map.
- Email address, Website,business category, and business description with business profile
- Business Hours : it will show your working hours of business.similar to google business.so the user can visit once your shop is open.
Reply future help the business owner to save there valuable time while there are doing business.
a) Quick reply
Quick reply help to instantly reply to customers.You can create and save quick reply.So, you can send long message with a single tap.
b) Away reply
Its a automated reply actually help to automatically reply to your customer when you are out of business hour. like ‘sorry dear, today our shop is closed. come tomorrow’
c) Greeting message
Its also a automated reply which used to instantly greeting new customer who message you.While in business hours may be you can’t instantly reply them.but a instant greeting message to your customer actually make them happy and also reply all new customer with a new informative message.
These are the main advantage.Now lets see its Disadvantages!
Disadvantages WhatsApp Business App
1.Conflict your old whatsapp number
The major problem I feel is whatsapp business is Conflict old whatsapp number.I think they use same server & database for whatsapp business app.So, if you are using normal whatsapp number for whatsapp business app.Then your normal whatsapp account will deactivated.
Case 1: When your old number have customer connections & personal connections.then?
Case 2: If you are a single sim user or you have single sim phone.So you need different number for whatsapp business app. Is its good for you?
2. Multi-user Not supported
When in the concept of business app there must be multi-user support. Personally I run a game cafe, partner with two of my friends.As its a business, all of us need to use This app.I recommend Multi-user functionality similar to Facebook like page.also if multi-user supported all of us can see who contact us and available partner can instantly reply to customers.
Final Note: Looks similar to normal Whatsapp
Actually Whatsapp business not a innovative idea.its similar to normal Whatsapp.And there is only few advantages added.like company profile, instant reply.these advantages not a big deal.I Feels these advantages should be available within normal Whatsapp.
Hope you like my Whatsapp Business App review.Comment below your opinion about Whatsapp business app.Thanks!